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First State Bank & Trust is dedicated to making sure banking is still a people business by providing you peace of mind when it comes to your finances during these uncertain times. In light of the recent stay at home order, please know that we will continue to offer drive thru service at the locations listed below. Our call center staff is also available to help you with any questions you might have.

 We encourage you to take advantage of our remote digital banking services such as telephone banking, online banking and mobile banking with our First State KS Mobile App. You can also make deposits via our Mobile App and at any of our ATM's. In addition to all of these options, you will continue to receive the friendly customer service you have come to expect from us here at First State Bank & Trust.

 Our Digital Services include:
• Online mortgage application
• Online Banking to manage your accounts, transfer funds, and more.
• Our free Mobile Banking App that can be downloaded to your smartphone.
• Mobile Deposit from our Mobile App, to deposit paper checks from your smartphone.
• Paying your bills with Online Bill Pay.
• Popmoney® for sending money to family, friends and other trusted recipients.*
• Using your Debit Card whenever possible to pay for items rather than using cash.
• Mobile Wallet, which offers a touchless way to pay for goods and services.
• Surcharge-free ATMs that offer an easy way to get cash, and deposit bills and checks

 On Friday, March 20, we began offering drive-thru only service at our locations, until further notice. Most things handled inside our bank locations can still be handled using our drive-thrus, night deposit, email, phone, mobile and online channels or via ATM. However, if you need additional service, please call 800-463-7782 to schedule an appointment.

 Drive Thru Only Service: The following locations will offer drive thru service only, until further notice. Although lobbies are closed, we will continue to offer night deposit, ATM, mobile deposit, by phone and by appointment only.

                Temp Locations

No Drive Thru or Lobby Services: The following locations will not be offering drive thru or lobby services during this time.
Tonganoxie - Downtown
400 S. Bury Street
Tonganoxie, KS 66086
Lawrence - Vermont Street
609 Vermont Street
Lawrence, KS 66044

 Our Downtown Tonganoxie location located at 400 S. Bury Street, Tonganoxie, KS 66086 will have no lobby or drive-thru access during this time. Our Highway location will continue to offer Drive-Thru service for our Tonganoxie customers.

The following services will continue to be available at our Downtown location:

  •  Night Drop Deposit will be processed daily 
  • Safe Deposit Box - please call us at 800-463-7782 to set up an appointment to access

Our Vermont location located at 609 Vermont Street, Lawrence, KS 66044 does not offer drive thru services and will not have lobby access, during this time. Loan customers can be seen by appointment only.

We encourage customers to take advantage of the following services that will remain available during this time:

  • Night Drop Deposit (located on the east side of the building)
  • ATM withdrawals and ATM deposits
  • For all other transactions, please visit our Monterey Way location located at: 3901 West 6th Street, Lawrence, KS 66049

Our Customer Contact Center:
Our customer contact center will be open regular hours:

  • Monday - Friday 8am - 5pm CST
  • Saturday 8:30am - Noon CST
  • Call us at 800-463-7782

Loans Online: Thinking of buying a home? Looking to refinance? Apply online today at https://firststateks.mortgagewebcenter.com/ to get pre-qualified. 

 Loans by appointment: New and modified loan applications are available by appointment only. Please call 800-463-7782 to schedule a time.

 Loans by phone: New and modified loan applications are available over the phone. Please call 800-463-7782 to visit with a loan officer.

 Safe Deposit Box: Access to safe deposit boxes is available by appointment only. Please call 800-463-7782 to schedule.

 Our Trust and Investment Services: Questions concerning investments or financial planning can be directed to our financial services department. Please call 800-463-7782 and ask for Dustin Barker.

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We would like to remind you that our ATM's are always available, and we strongly recommend that you use our remote digital banking services. We also encourage the use of electronic transactions whenever possible that can reduce or eliminate the handling of money and paper checks that could possibly carry the virus.

Our mobile and online services include:

Online mortgage application 

• Online Banking to manage your accounts, transfer funds, and more.
• Our free Mobile Banking App that can be downloaded to your smartphone.
• Mobile Deposit from our Mobile App, to deposit paper checks from your smartphone.
• Paying your bills with Online Bill Pay.
Popmoney® for sending money to family, friends and other trusted recipients.*
• Using your Debit Card whenever possible to pay for items rather than using cash.
Mobile Wallet, which offers a touchless way to pay for goods and services.
• Surcharge-free ATMs that offer an easy way to get cash, and deposit bills and checks
• Our drive-through bank locations to promote social distancing.

Click on any of the links above to watch our videos to learn how to bank remotely and use electronic transactions.

 Other ways we can help:

We also understand that there may be cases where customers find themselves facing financial difficulties during this time. We’re here to help the best way we can. Please contact us if you have been impacted by COVID-19 and are in need of assistance.

Thank you for your patience and understanding during these unprecedented times. Feel free to call us at 800-463-7782 or visit us online at www.firststateks.com if you have any questions about enrolling and using our online and mobile banking services, or to learn more about how we can help.

 

Warm Regards,

First State Bank & Trust

 

Our Digital Solutions:

Enroll in Online Banking
Access Online Banking
Download Mobile Banking:

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For more information about our Online Options, please click here.

eStatements 03192020

You must be enrolled in Online Banking in order to enroll in eStatements. Click here to enroll in Online Banking today! 

If you already use Online Banking, it’s easy to sign up for eStatements!

  • Log in to Online Banking and click the “Profile” menu found at the top of the page
  • Click the “Enroll” button under Electronic Statements
  • Check the box next to the account(s) you wish to enroll in eStatements
  • Verify and confirm your email address
  • Read and accept the eStatement Agreement and Disclosure

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